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I helped a friend who had lost the ability to speak due to radiation treatment for thyroid cancer enroll in and learn how to use the Hearing Carry Over Service. This service allows her to place a call, type her message, and have a live person facilitate the communication. It brought me great joy to know that my friend, who lives alone, can now feel safe at home, knowing she can call for help if needed or simply say “hello” to a friend. While we were celebrating our accomplishment, I was surprised to learn that she had tried to enroll nine years earlier without success. We both are so grateful that it all worked out.