listening without judgement

a customer shared with me his concerns about his daughter and her possible abusive partner. she had a black eye he said when he last visited her in the U.K. he had his doubts but did share his daughters partner was a good guy who worked hard.i listened without offering opinion but did empathise with him. i let him voice his concerns as i felt he needed to share his worries without me offering a knee jerk reaction.he left my workplace saying he would ask family members to check on his daughter and would re-assess his feelings and concerns when he next visited her.peace