Airport Waiting Line

A few days ago, I was at the airport to go to San Francisco from Seattle. There was a man in front of me who looked really agitated and angry. When I saw him, my mind said oh no he doesn’t look nice he looks angry. Then my body softened and I remembered that when I feel angry or agitated its usually that my mind is telling me something mean or aggressive and it really hurts because I can’t relax. So I turned to him and said boy these lines are a pain and smiled. He immediately smiled too and his shoulders relaxed.I thought oh that’s just what I need when I feel that way and that was so simple. Thanks for doing this!Caroline